Client Center
Certificates, policy changes, claims support and payments, all in one place. A member of our team will take care of your request.
Certificates
Proof of insurance for a broker, shipper or shop.
Request a certificate →Policy Changes
Add or remove a truck, trailer or driver, or update your information.
Request a change →Claims Support
Had an accident or loss? In an emergency, call 911, then follow your insurer's claim instructions.
See the steps →Billing & Payments
Make a payment or ask about premium finance.
Pay your bill →Request a certificate of insurance
Need proof of insurance for a broker, shipper or shop? Send us the details and we will take it from there.
- The certificate holder's name and email
- Your policy number, if you have it
- Any special wording or additional insured requirements
A certificate provides evidence of the coverage shown and does not change the policy. Additional insured or other special status requires the applicable policy terms or endorsement and any required approval. Submitting this request does not create that status. For your protection, we verify every request before sending a certificate.
- Call(559) 777-7657
- Emailservices@northdaleinsurance.com
- HoursMon–Fri 8:30–5:30 PT · Sat 10–2 · Sun closed
Request a policy change
Adding or removing a truck, trailer or driver, or updating your business information? Tell us what you need.
- Add or remove a truck or trailer
- Add or remove a driver
- Update your business information
The requested date and change are subject to authorization and confirmation. A submission or automatic acknowledgement is not approval. Do not assume a driver, vehicle or new operation is covered until the applicable change is confirmed. Your premium may change. For your protection, we verify every request before processing it.
Had an accident or a loss? Here is what to do
In an emergency, call 911. Follow your insurer's claim reporting instructions promptly, including after-hours contacts, and notify Northdale for assistance. Do not wait for a website or email response to report a time-sensitive loss.
Make sure everyone is safe
Move to a safe place if you can and call emergency services if anyone is hurt.
Report the loss
Follow your insurer's claim reporting instructions promptly, including after-hours contacts. Notify our office at (559) 777-7657 and we will help.
Gather what you can
Photos, the other party's contact and insurance details, and a police report number if there is one.
We follow up with the carrier
We help you report the claim and stay in touch with the carrier. Coverage decisions are made by the carrier.
Pay your bill or ask about your plan
Pay online
Make a payment through our secure payment page. Online payment confirmation does not by itself confirm carrier posting, prevent cancellation or reinstate coverage. Check the applicable biller's deadline, and contact our office or the biller immediately if you have a pending cancellation.
Pay your billPremium finance and billing questions
Questions about your payment plan or a charge? Call our office and we will help.
Call usClient questions
Quick answers about certificates, changes and payments.
What do you need to issue a certificate?
The certificate holder's name and email, and your policy number if you have it. Tell us about any special wording or additional insured requirements in the notes.
How do I add or remove a driver or truck?
Use the policy change request below or call our office. We process changes with your carrier, and your premium may change depending on what is added or removed.
I can't find my policy number. What do I do?
Call or email our office and we can help you look it up.
How do I pay my bill?
Use the Pay your bill button on this page. For questions about premium finance or your payment plan, call our office.